In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage.  If you would like to make a formal complaint, please contact John Pratt the Complaints Manager on 01325 466794, or by e-mail at complaints@bhplaw.co.uk, or by post at our Darlington office situated at Westgate House, Faverdale, Darlington, Co. Durham, DL3 0PZ.  We have a procedure in place which details how we handle complaints which is our complaints procedure or the same is available upon request. Making a complaint will not affect how we handle your case.  We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority.